NICE Call Recording Specialist
Company Name:
JPMorgan Chase
NICE Call Recording Specialist-140063871
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Job Description
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.
In response to a rapidly growing call center environment, the Enterprise Call Center Services (ECCS) organization was created in 2010. Our mission is to support JPMC''s call centers by creating, building and maintaining innovative, reliable, and cost-effective call center solutions to support those who serve our customers.
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Qualifications
1. 3-6 years experience configuring, supporting and designing NICE call recording platforms. Perform 3.1 and above; 4.1 preferable.
2. Must be proficient configuring and administering Windows 2003 and 2008 servers. Including configuring User Rights Assignments, permissions, Server Roles and Features among other skills.
3. Must have a working knowledge of TCP and UDP protocols and their relation to VOIP, network traffic and call recording.
4. Familiarity and understanding of Audio Codecs, H.323 Standard and SIP messaging
5. Basic experience with various Phone/Telecom systems including Avaya, Genesys, and Cisco CUCM as well as Dialers i.e. Aspect and Avaya.
6. Strong documentation, organizational and verbal skills (for explaining complex scenarios to different audiences).
7. The ability to troubleshoot multiple technologies and issues, while switching topics frequently.
8. Must be able to function and contribute in a team environment.
Additional preferred Skills/Knowledge: Basic SQL queries and structures, VMWare, HP Blade hardware, Wireshark, VLANS
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
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Job: Applications Development
Primary Location: US-DE-Newark-Iron Hill - Cole House Buildin / 58786
Other Locations: US-TX-Dallas-JPMIP One / 01538, US-OH-Columbus-Polaris McCoy Center / 54101, US-DE-Wilmington-One Christina Center / 52381, US-FL-Tampa-FS1-4915 Independence Pkw / 02976, US-NY-New York-277 Park Avenue / 03363, US-FL-Tampa-HO3-10410 Highland Manor / 02975
Organization: CONSUMER & COMMUNITY BANKING
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Employee Status: RegularEstimated Salary: $20 to $28 per hour based on qualifications.
JPMorgan Chase
NICE Call Recording Specialist-140063871
##
Job Description
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.
In response to a rapidly growing call center environment, the Enterprise Call Center Services (ECCS) organization was created in 2010. Our mission is to support JPMC''s call centers by creating, building and maintaining innovative, reliable, and cost-effective call center solutions to support those who serve our customers.
##
Qualifications
1. 3-6 years experience configuring, supporting and designing NICE call recording platforms. Perform 3.1 and above; 4.1 preferable.
2. Must be proficient configuring and administering Windows 2003 and 2008 servers. Including configuring User Rights Assignments, permissions, Server Roles and Features among other skills.
3. Must have a working knowledge of TCP and UDP protocols and their relation to VOIP, network traffic and call recording.
4. Familiarity and understanding of Audio Codecs, H.323 Standard and SIP messaging
5. Basic experience with various Phone/Telecom systems including Avaya, Genesys, and Cisco CUCM as well as Dialers i.e. Aspect and Avaya.
6. Strong documentation, organizational and verbal skills (for explaining complex scenarios to different audiences).
7. The ability to troubleshoot multiple technologies and issues, while switching topics frequently.
8. Must be able to function and contribute in a team environment.
Additional preferred Skills/Knowledge: Basic SQL queries and structures, VMWare, HP Blade hardware, Wireshark, VLANS
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
##
Job: Applications Development
Primary Location: US-DE-Newark-Iron Hill - Cole House Buildin / 58786
Other Locations: US-TX-Dallas-JPMIP One / 01538, US-OH-Columbus-Polaris McCoy Center / 54101, US-DE-Wilmington-One Christina Center / 52381, US-FL-Tampa-FS1-4915 Independence Pkw / 02976, US-NY-New York-277 Park Avenue / 03363, US-FL-Tampa-HO3-10410 Highland Manor / 02975
Organization: CONSUMER & COMMUNITY BANKING
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Employee Status: RegularEstimated Salary: $20 to $28 per hour based on qualifications.
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