Account Manager (Client Operations)
TITLE Account Manager (Client Operations)EOE STATEMENTeMolecules is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION The Account Manager (Client Operations) performs a broad range of functions to support daily operations relationship management of the Client Services department.
This position interacts directly with internal operation teams to ensure all project order requirements are met.
This position also has a requirement to help support the Client Relations team with cross departmental projects as needed.
Essential Duties and ResponsibilitiesResponding to Client Relations team regarding client inquires, requests, and issues.
Works as needed with internal departments to resolve operational issues, such as inventory discrepancies.
Exports project details and drafts project request formData and Plate Map GenerationSubmit IT tickets for internal project issuesInvestigate and resolve discrepancies (Ex - negative amounts and missing sample data)Submits manifests and forwards shipping documents/instructions to Shipping departmentCommunicates with Client Relations team on all operational items for client projectsPOSITION REQUIREMENTS Experience/Education Requirements:
Prior lab experience or scientific background (2-4 years) highly preferredFour-year degree preferredThorough attention to detail, ability to work as part of a teamGood interpersonal and communication skills in order to work well with the teamStrong communication and organizational skillsBasic chemistry/laboratory knowledge preferredProblem solving and time management skillsAbility to follow directions and take initiativeExcellent data management skills and proficiency with all Microsoft Office software, particularly an extensive knowledge and understanding of MS Excel requiredIntermediate/Advanced Excel skillsLIMS, CRM, and ERP systems experience a plusMaintains regular work schedule and is free from excessive absenteeism or tardinessThis position works in our Newark, DE office.
After successful completion of the introductory period, this position may be eligible to apply for a hybrid/telework schedule, working 3 days in office, 2 days at home.
Company DescriptionFrontier Scientific is the leading contract research organization providing outsourced compound management services to Research and Development organizations worldwide.
Frontier Scientific's core competencies and services enable dramatic cost savings and improved productivity and resource allocation for companies of all sizes, from startups to large pharma.
Frontier Scientific's offerings include full compound management, solid and liquid (nL and uL) reformatting, quality control analysis and procurement.
Frontier provides world-class sample management services that streamline the drug discovery process enabling clients to significantly improve the human condition.
Frontier Scientific was acquired in 2022 by eMolecules, the leading provider of chemistry search-and-fulfillment platform for early drug discovery research.
Together, they establish a one-stop shop for efficient end-to-end solutions that facilitate chemical compound procurement and management for highly specialized chemists.
FULL-TIME/PART-TIMEFrontier office - Newark, DEPOSITIONAccount Manager (Client Operations)EXEMPT/NON-EXEMPTExemptPIafb3d674d333-35216-33030561 Recommended Skills Attention To Detail Business Relationship Management Chemistry Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION The Account Manager (Client Operations) performs a broad range of functions to support daily operations relationship management of the Client Services department.
This position interacts directly with internal operation teams to ensure all project order requirements are met.
This position also has a requirement to help support the Client Relations team with cross departmental projects as needed.
Essential Duties and ResponsibilitiesResponding to Client Relations team regarding client inquires, requests, and issues.
Works as needed with internal departments to resolve operational issues, such as inventory discrepancies.
Exports project details and drafts project request formData and Plate Map GenerationSubmit IT tickets for internal project issuesInvestigate and resolve discrepancies (Ex - negative amounts and missing sample data)Submits manifests and forwards shipping documents/instructions to Shipping departmentCommunicates with Client Relations team on all operational items for client projectsPOSITION REQUIREMENTS Experience/Education Requirements:
Prior lab experience or scientific background (2-4 years) highly preferredFour-year degree preferredThorough attention to detail, ability to work as part of a teamGood interpersonal and communication skills in order to work well with the teamStrong communication and organizational skillsBasic chemistry/laboratory knowledge preferredProblem solving and time management skillsAbility to follow directions and take initiativeExcellent data management skills and proficiency with all Microsoft Office software, particularly an extensive knowledge and understanding of MS Excel requiredIntermediate/Advanced Excel skillsLIMS, CRM, and ERP systems experience a plusMaintains regular work schedule and is free from excessive absenteeism or tardinessThis position works in our Newark, DE office.
After successful completion of the introductory period, this position may be eligible to apply for a hybrid/telework schedule, working 3 days in office, 2 days at home.
Company DescriptionFrontier Scientific is the leading contract research organization providing outsourced compound management services to Research and Development organizations worldwide.
Frontier Scientific's core competencies and services enable dramatic cost savings and improved productivity and resource allocation for companies of all sizes, from startups to large pharma.
Frontier Scientific's offerings include full compound management, solid and liquid (nL and uL) reformatting, quality control analysis and procurement.
Frontier provides world-class sample management services that streamline the drug discovery process enabling clients to significantly improve the human condition.
Frontier Scientific was acquired in 2022 by eMolecules, the leading provider of chemistry search-and-fulfillment platform for early drug discovery research.
Together, they establish a one-stop shop for efficient end-to-end solutions that facilitate chemical compound procurement and management for highly specialized chemists.
FULL-TIME/PART-TIMEFrontier office - Newark, DEPOSITIONAccount Manager (Client Operations)EXEMPT/NON-EXEMPTExemptPIafb3d674d333-35216-33030561 Recommended Skills Attention To Detail Business Relationship Management Chemistry Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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