***TEST DO NOT APPLY ***Travel Advisor (Account Specialist III) - Chase Travel - REMOTE (City, St...
Job DescriptionJOB DESCRIPTION You are passionate about the travel industry, enjoy problem-solving, and share our common goal:
to help our customers plan and book travel with ease.
Join Chase Travel and help us build the future of travel while taking your career to new heights!Job
Summary:
Travel Advisors support both internal and external customers with questions related to reservations and escalated situations.
Travel Advisors are problem solvers and service specialists.
They take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.
Pro-actively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.
Job
Responsibilities:
Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short and long-term fixes Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for call quality and accuracy Support on-line booking tools and information regarding all client programs, products, and procedures Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
Monitor and manage agent advisor errors, escalations and customer exceptions and update the information in a database used for tracking purposes Assist other travel advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching advisors on best practices to service all customers Maintain a favorable working relationship with all departments to result in increased quality and customer service levels Maintain appropriate level of confidentiality for all information shared and observed Required qualifications, capabilities, and skills:
High School Diploma or GED 2 or more years of customer interaction/support experience 2 or more years of experience working in the travel industry 2 or more years of experience working in a Global Distribution System (GDS) and/or other technology platforms including self-booking tools Demonstrate effective communication and interpersonal skills Working knowledge of appropriate Microsoft office programs such as Excel, Word, and Outlook.
Effectively manage internal and external customer issues Advanced knowledge / proficiency using multiple screens in an online environment Ability to work independently and also function as a team member Preferred qualifications, capabilities, and skills:
2 or more years of inbound call center experienceShift / Schedule Information:
Work schedules will vary.
Candidates must be able to work schedules during our operating hours, which include evenings and weekends.
Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled.
The training hours may not coincide with your regularly scheduled hours.
ABOUT US Recommended Skills Call Centers Communication Confidentiality Customer Experience Customer Service Databases Estimated Salary: $20 to $28 per hour based on qualifications.
to help our customers plan and book travel with ease.
Join Chase Travel and help us build the future of travel while taking your career to new heights!Job
Summary:
Travel Advisors support both internal and external customers with questions related to reservations and escalated situations.
Travel Advisors are problem solvers and service specialists.
They take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.
Pro-actively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.
Job
Responsibilities:
Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short and long-term fixes Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for call quality and accuracy Support on-line booking tools and information regarding all client programs, products, and procedures Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
Monitor and manage agent advisor errors, escalations and customer exceptions and update the information in a database used for tracking purposes Assist other travel advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching advisors on best practices to service all customers Maintain a favorable working relationship with all departments to result in increased quality and customer service levels Maintain appropriate level of confidentiality for all information shared and observed Required qualifications, capabilities, and skills:
High School Diploma or GED 2 or more years of customer interaction/support experience 2 or more years of experience working in the travel industry 2 or more years of experience working in a Global Distribution System (GDS) and/or other technology platforms including self-booking tools Demonstrate effective communication and interpersonal skills Working knowledge of appropriate Microsoft office programs such as Excel, Word, and Outlook.
Effectively manage internal and external customer issues Advanced knowledge / proficiency using multiple screens in an online environment Ability to work independently and also function as a team member Preferred qualifications, capabilities, and skills:
2 or more years of inbound call center experienceShift / Schedule Information:
Work schedules will vary.
Candidates must be able to work schedules during our operating hours, which include evenings and weekends.
Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled.
The training hours may not coincide with your regularly scheduled hours.
ABOUT US Recommended Skills Call Centers Communication Confidentiality Customer Experience Customer Service Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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