Customer Service Clerk - M-F, 8a-4:30p
PRIMARY FUNCTION:
Receive, review, and provide resolution for all incoming calls as related to hospital and physician billing issues/concerns.
PRINCIPAL DUTIES AND
Responsibilities:
Receives calls concerning accounts for services rendered to Christiana Care patients.
Provides research and resolution with insurance carriers.
Provides the necessary third- party requirements to ensure accurate billing.
Retrieves necessary documents utilizing the cash posting and OnBase system.
Interprets managed care requirements and third- party processes for resolution to patient concerns.
Ability to utilize the appropriate billing system to answer questions/concerns posed by the caller.
Displays the ability to provide requested information within CCHS guidelines for confidentiality.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor/manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
One to two years experience in a customer service setting, preferably in a Healthcare facility. Soarian experience preferred.
Demonstrated skills in oral and written communication.
Estimated Salary: $20 to $28 per hour based on qualifications.
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