Claims Analyst I - Credit Claims - Newark, DE - 2nd Shift - Start Date 10/06/14
Company Name:
Bank of America
### Job description
Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer's accounts as appropriate, process chargebacks or update customer regarding pending claims. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. Has basic knowledge of the Claims Analyst function and handles less complex cases requiring analytical and problem resolution skills. 0-2 years of experience.
### Qualifications
Required Skills
Customer centric approach to problem resolution
Problem resolution
Strong customer service skills
Adapts well to an ever changing environment
Knowledge of PC functions in a Windows based environment
Excellent written and oral communication skills
Works well independently
Strong ownership skills
Desired Skills
Call Center Experience
Claims background
Fraud background
Training Hours: M-F 8am-4:30pm (8-9 weeks)
Work schedule after training: Monday-Thursday 12:30pm-9pm & Friday 10:30am-7:00pm
Posting Date: 08/18/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Monday - Thursday 1230pm - 900pm & Friday 1030am - 700pm
Job Number: 1400060552Estimated Salary: $20 to $28 per hour based on qualifications.
Bank of America
### Job description
Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer's accounts as appropriate, process chargebacks or update customer regarding pending claims. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. Has basic knowledge of the Claims Analyst function and handles less complex cases requiring analytical and problem resolution skills. 0-2 years of experience.
### Qualifications
Required Skills
Customer centric approach to problem resolution
Problem resolution
Strong customer service skills
Adapts well to an ever changing environment
Knowledge of PC functions in a Windows based environment
Excellent written and oral communication skills
Works well independently
Strong ownership skills
Desired Skills
Call Center Experience
Claims background
Fraud background
Training Hours: M-F 8am-4:30pm (8-9 weeks)
Work schedule after training: Monday-Thursday 12:30pm-9pm & Friday 10:30am-7:00pm
Posting Date: 08/18/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: Monday - Thursday 1230pm - 900pm & Friday 1030am - 700pm
Job Number: 1400060552Estimated Salary: $20 to $28 per hour based on qualifications.
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