Fraud Analyst II - Large Commercial - Newark, DE
Company Name:
Bank of America
### Job description
Fraud Analyst II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft. The incumbent will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Identity Theft. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Typically reports to Fraud Detection/Prevention Supervisor; 2-4 years experience.
### Qualifications
_REQUIRED SKILLS:_
6 to 12 months Customer contact experience in a call center
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Ability to multi-task as business needs dictate with phone and typing required
Excellent written and oral communication skills
Ability to work in a fast paced call center environment meeting production goals such as Average Handle Time, After Call Work, Quality, etc.
Schedule flexibility - must be available to work weekends and holidays as business needs arise
Proficient with computers
Ability to de-escalate difficult client situations
DESIRED SKILLS:
Inbound call center experience and/or experience with Credit Card Fraud, Online wire fraud and Deposit fraud
Experience with handling business customers
Knowledge of banking operations
Knowledge of Fraud system applications (TSYS, BLAST and BLADES, BOSS/FAST, COIN and BOL)
Knowledge of credit card terms and conditions
Posting Date: 08/19/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: 1st shift Schedules
Job Number: 1400059875Estimated Salary: $20 to $28 per hour based on qualifications.
Bank of America
### Job description
Fraud Analyst II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft. The incumbent will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible Identity Theft. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Typically reports to Fraud Detection/Prevention Supervisor; 2-4 years experience.
### Qualifications
_REQUIRED SKILLS:_
6 to 12 months Customer contact experience in a call center
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Ability to multi-task as business needs dictate with phone and typing required
Excellent written and oral communication skills
Ability to work in a fast paced call center environment meeting production goals such as Average Handle Time, After Call Work, Quality, etc.
Schedule flexibility - must be available to work weekends and holidays as business needs arise
Proficient with computers
Ability to de-escalate difficult client situations
DESIRED SKILLS:
Inbound call center experience and/or experience with Credit Card Fraud, Online wire fraud and Deposit fraud
Experience with handling business customers
Knowledge of banking operations
Knowledge of Fraud system applications (TSYS, BLAST and BLADES, BOSS/FAST, COIN and BOL)
Knowledge of credit card terms and conditions
Posting Date: 08/19/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: 1st shift Schedules
Job Number: 1400059875Estimated Salary: $20 to $28 per hour based on qualifications.
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