Account Specialist - Customer Level Solutions/Collections - Newark, DE
Company Name:
Bank of America
### Job description
Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession and work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills. They conduct special research and other project assignments. Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, will work with customers to establish full balance repayment plans or settlements. Account Specialists work in relationship-based collection environments. Key accountabilities and responsibilities are similar to the Sr. Collector II, but are more advanced and complex in nature. This role manages more complex account relationships with an emphasis on financial analysis and credit action and legal matters. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, settlements, etc. Insures document compliance and security perfection as well as collateral monitoring/maintenance. Implements procedures to meet production deadlines, successfully executes service level agreements, manages relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.
### Qualifications
Required Skills: Must have these skills to be minimally qualified
Minimum 6 months of collections experience
Not on any form of corrective action
Minimum of Meets in both the What & How on last PDP
Demonstrated ability to exceed quality and productivity standards
Strong analytical / problem solving skills
Self motivated and results oriented
Strong oral and written communication skills
Must be flexible and have a consistent positive attitude with a desire to do the right thing for our customers
Must be able to work various shifts to cover CLC hours of operation
Posting Date: 08/20/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: Flexible within hours of operation
Job Number: 1400045106Estimated Salary: $20 to $28 per hour based on qualifications.
Bank of America
### Job description
Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession and work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills. They conduct special research and other project assignments. Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, will work with customers to establish full balance repayment plans or settlements. Account Specialists work in relationship-based collection environments. Key accountabilities and responsibilities are similar to the Sr. Collector II, but are more advanced and complex in nature. This role manages more complex account relationships with an emphasis on financial analysis and credit action and legal matters. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, settlements, etc. Insures document compliance and security perfection as well as collateral monitoring/maintenance. Implements procedures to meet production deadlines, successfully executes service level agreements, manages relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.
### Qualifications
Required Skills: Must have these skills to be minimally qualified
Minimum 6 months of collections experience
Not on any form of corrective action
Minimum of Meets in both the What & How on last PDP
Demonstrated ability to exceed quality and productivity standards
Strong analytical / problem solving skills
Self motivated and results oriented
Strong oral and written communication skills
Must be flexible and have a consistent positive attitude with a desire to do the right thing for our customers
Must be able to work various shifts to cover CLC hours of operation
Posting Date: 08/20/2014
Location: US-DE-Newark
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 2nd Shift
Weekly Schedule: Flexible within hours of operation
Job Number: 1400045106Estimated Salary: $20 to $28 per hour based on qualifications.
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